Our information security and business continuity policy is available upon request. 04-08-2020 A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices. customer 2020 & 2023. Contact your Account Manager if you have one. Completely shocking and I will be going to the Ombudsman now as my phone isnt usable and they are clearly ripping me off. 18:14, Please let us know if theres anything else we can do for you, In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). Has anyone been able to sucessfully get out of their contract? They have managed to get phones unlocked within a day when people are having problems. Clear precise and relevant answers to my questions.Completely happy with the responses and more useful information given than expected, a delight to get in touch with. Duh! Reading the thread she looks tied, but I'd love any advice I can take yo help her out. For a PAC, text PAC to 65075. on They explained everything in a 'non-technical' way so it was easy to understand. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. If you dont have an Account Manager, call 023 9260 3055. Since I went ahead and requested my call records, as is my right under gdpr, aerial direct put in my notes "customer has requested to close her complaint" and they closed it! 05-10-2017 The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. Aerial Direct, the largest direct business partner of O2. So that we can onboard please contact us on 01329 558 558. Give us a call on 01329 558 558 and speak to one of our friendly advisors. We will then train you on how to obtain the call recordings. Aerial Direct Read 1 more review about Aerial Direct CU Customer 1 review GB 7 hours ago Verified Change of email address on account Downloading an app or game uses around 30MB and using apps online may drain your data quickly. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and business processes are adequately protected from information security and business . She's a young lass and 750mb of data doesn't last her 2 weeks. You do not want to keep your current mobile number your new network provider will give you one. What was the outcome of their intervention @django90? 4 days ago, Very professional polite and friendly call handler, Ms Karen Chandler Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. Your new provider will contact us and start the moving process. Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Thanks, on I spoke to Kate about paying my bill and sorting my direct debit out She dealt with my query excellently and promptly and put me through to other colleagues who also sorted my query out, Hi James, we appreciate you providing us with your excellent feedback. Hi Pamela, thank you for your excellent feedback. protect and process the data you submit. Below are some quick and easy first line checks you can do to fix any issues: The first step is to ensure all cables are connected and not loose. info@contractaerial.com. Was this document helpful? on That's brilliant information@Filomenaand as there must be litterally hundreds in the same position, then any questions can be referred to this thread. Hi Ben, thank you for your excellent feedback. Our team aim to reply to all enquiries within one working day. Madeleine Lock Cancel your contract No more calls dropping out. Excellent communication and information. My new SIM card was activated by a very helpful young man who explained everything clearly. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. 3. Want to take your current mobile number to a different network? 17-02-2021 This is nothing short of robbery. To set this up or if you have any further questions about how you are billed please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Yes, our friendly Customer Services team will be happy to help you with this. Are they likely to try and stop me moving my number away from them next year? 28-09-2018 3 days ago. I did manage to get help via their 'chat' function on website though - which I would rate as 5*. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. 15:15. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. It lets you make calls anywhere you have Wi-Fi, even when theres no mobile signal. so i contacted o2, they didnt know much about it, but their email subjectaccess2@o2.com was very helpful. As soon as you use the internet on your mobile or tablet, your using data. 14-07-2020 I just hopethey have the same persistence as your good self. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Apps, games and music Bev Brown We often link to other websites, but we can't be responsible for their content. Get your a PAC or STAC code. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This can happen when there is a reduced or recent loss of signal or if the mast youre connected to is congested with other calls. i havent had time to submit my SAR for the calls since i've been super busy but i am going to do it tomorrow. This is why we are proud of our 98% customer satisfaction and 90% retention rate, We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity, The News Business Excellence Awards 5 days ago, Support lines are open between Then hold you hostage with a cancellation fee the price of a 2nd hand car. The customer service assistant was helpful and supportive. 4 days ago. After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. Aerial Direct Limited is authorised and regulated by the If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . I've got advice from the legal guys, who said i need to make an action against Aerial Direct, not o2, since my complaint is due to the terms of the contract. Financial Conduct Authority for certain types of consumer credit lending and credit related Wing rear, part number 35779. The small plastic chip in your phone, which is used to connect your handset to the network, can sometimes display an error message. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. 13:13 Wireless Access Points are a great way to scale your business without compromising your wireless connectivity performance. 28-09-2018 09:09. That would be useful to know. 16:11 everything thats going on at Aerial Direct. 16:09. What's the O2 community and how to get started. Since no one else is posting here, i will try to keep you all updated. They told me they are 'O2' and have the same deals but with better discounts so i'd be silly to want to move, then the guy hung up on me. Alternatively, you can wait until your monthly data allowance resets at your next bill date. Contract termination can happen, voiding the documents legal binding in some cases. Financial Conduct Authority for certain types of consumer credit lending and credit related Please view our Privacy Policy for more information about how we Following this, if you are still experiencing technical difficulties with your handset, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. This can be done by accessing the desired mailbox and then pressing 0. more. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! on If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. You can then set different kinds of forwards from the phone. Your bill will be issued by our Direct Partner O2. We will send you a welcome email within a couple of working days of signing up confirming your phone and broadband package details. protect and process the data you submit. Verification can help ensure real people write reviews about real companies. Arnold Greenhalgh .p.s. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. they pointed me to various regulations which were very helpful. If you're moving to a new apartment. 5 days ago, Peter Dixon Aerial say that they successfully agreed a 24 month extension in February 2017 but that there was still 8 months remaining at that point, so it was in effect a 32 month extension (which is clearly outrageous), and that it is out of their hands now that it is with a debt collection agency. Note this number is purely for text messages only and can't accept calls. We are delighted to hear that you had a great experience with our service. You can choose to cancel specific mobile number(s) or your whole account. Were sorry youre leaving us. This usually happens if you are in a crowded place such as a football stadium or a festival, or if its a festive time like Christmas or New Year as many people might be trying to send texts at the same time. AT&T: $325 minus $10 for each full month. TV provider cancellation fees. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Get involved! All calls you make with it will come out of your plans allowance of minutes as usual. 28-09-2018 Your SIM or handset can become locked when you input your PIN number incorrectly more than three times. It may be that you have recently dropped or bumped your handset. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and 28-09-2018 To find out if you need to pay an early termination fee, text INFO to 85075. 3 days ago, Mrs Lynda Baulch I was helped with my questions in full by the customer service team. Check that the power adapter is correctly connected to the mains socket. 12:57. Tail left, part number 45669. 13:25. Thank you! Tail right, part number 45668. Please dont cancel your Direct Debit. Spoke to a very nice and helpful lady which resolved the problem, customer We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. When I went though my account notes from aerial direct, you know the call I referred to above where I requested my call records and aerial said I had to withdraw my complaint in order to access the information, then reissue a new complaint after I got the call records ? Dependent on which type of master socket you have, you may need a micro filter to create this connection. 4 days ago. 18-02-2020 This is when you transfer your existing phone number to your new mobile phone and/or contract. We are constantly working hard to ensure our customers have the best mobile network we can give them. Financial Conduct Authority for certain types of consumer credit lending and credit related 4 days ago, Vicky Grant It requires that at least one of the parties meet certain obligations discussed in the contract before the terms are up. Taking advantage of people constantly. If the issue persists, test an alternative handset. Looking in the mirror could be transformational A secret shopping story. Get easy access to all the info about your account in one place. We are a broker not a lender (FCA Registered Number: 729695). on Double check that you are connected to the Wireless Access Point (WAP). We are proud of what we have achieved and are excited to continue on this journey of growth and success. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. 28-09-2018 13:03 Youll continue to be billed up to your disconnection date and your final bill could be a combination of the below: 1. I have every confidence with Aerial Direct. You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. Early exit fees. If you ever need us please don't hesitate to call us on 01329 558 558. 5 days ago. I will mention our heads of community here @Marjo and @Martin-O2 to see if they can help, 28-09-2018 16:01. 4 days ago. protect and process the data you submit. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Only those parties involved in the agreement can terminate a contract. IMEI or International Mobile Equipment Identity is a unique ID given to every phone. @django90 We have three community managers who are working with an O2 guru to get most issues resolved. She managed to shove my problem in few minutes. 15:50. 4 days ago, Mark Your PIN code is an added security feature for your SIM. Press * and then 4 Support lines are open between Monday - Friday 08:30 - 17:30. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Bismark Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. Well done and the best of luck with this. It is always great to hear that our agents are providing a quality service. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. If there isnt a current issue then please contact our Customer Services team on 01329 558 558 so they can investigate further. Give us a call on 01329 558 558 and speak to Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, For a standard canceled by the Defense Standardization Council (DSC), however, the DSC must first approve the reinstatement. 4 days ago. !11, Hi Arnold, we appreciate you providing us with your excellent feedback. customer We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you continue to experience technical difficulties with your signal please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Not sure which service you use? Stay connected with your business on the go with our customisable mobile solutions. (https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx). From initial consultation through to going live with your new service you will be guided and cared for. To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (https://www.aerial-direct.co.uk/claim-your-discount/) and follow the steps. Really suprised that a company on the scale of 02 would partner themselves with Aerial. 11:17. As an Aerial Direct customer, you will receive award-winning service and technical support from our team of experts. Email Will i automatically drop off their tariff and be able to move to O2 in 12 months? The latest news and views. - edited If you have any questions about your term or wish to renew or upgrade our experts are on hand to assess your mobile needs. 4 days ago. Compare our phone and broadband packages online. 3 min read. 12:55, on Keeping your mobile number or getting a new one. Sometimes there are more texts being sent than the masts in the area or that O2s network can handle, so you may see a delay in message delivery. Six months or so before contract end. If youre on an O2 Custom plan, youll be able to upgrade to a 5G phone when the times right for you. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. We are glad to hear that you received all the help you needed. We understand that youve likely had your number for years, therefore, we allow you to port and transfer your number to your new telephony service with us. 13:23, on 3 days ago, Mrs Lynda Baulch When i closed my company, my phone also started blowing the data limits on my tariff, just about the time they phoned to 'renew'. Your lovely comments will be passed onto Yasmine, who will be pleased to hear that she was able to help you. STAC code: Support lines are open between Monday - Friday 08:30 - 17:30. on Aerial Direct - Has anyone managed to get out of the contract? We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. However, it is possible that the phone has a fault. Barbara Roper As they had been decent (or so I thought) so agreed over the phone. Our information security and business continuity policy is available upon request. On speaking to them last night, they agreed to cancel this but not until 60 days have passed. It is crucial that the possibility of a termination be built into the contract itself so that all parties are aware of their rights to the termination if necessary. It's free and takes less than a minute to check and compare. Please view our Privacy Policy for more information about how we 4 days ago, Mark At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. Click here to find out more. more, http://www.o2.co.uk/business/myo2business, https://www.aerial-direct.co.uk/claim-your-discount/, https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx, https://www.draytek.co.uk/support/downloads/vigor-2862. Although aerial can cancel my high bill and offer me the contract they should have done, only the ombudsman has the power to set aside my entire contract with aerial (so I can go back to o2 directly) and cancel my big bill and the ombudsman also can get you a goodwill payment to cover your time and effort. Alternatively, you can email a scanned copy to, To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (, Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Wanted to cancel immediately but was told I would need to pay over 1000. Then I went digging and looked for reviews and other cases which led me here. Direct debit is our easiest a preferred method of payment. if you are a personal custimer, you will be treated as if you were one in the eyes of the law. You can view your bill through the My O2 portal on the O2 website, Your bill will be issued by our Direct Partner O2. - edited If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. Her new contract is only giving her 750mb of data for 20 /month. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. Little stuck here, want to get out of this contractor have it reduced dramaticallyany help:? As long as you have the rights to the content you want to be uploaded then we will be more than happy to assist. Can no longer get through to anyone when you call Aerial Direct - and no information about how long you might wait or position in teh queue. 3 days ago. Youll need to notify us that you want to cancel your account if you havent already done so. Markets Act 2000. 4 days ago, I made the call about S P Two I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. They got back to me and offered to pay half the bill AND, I'd found out o2 had an offer on at the time I reneweed my contract which would have been very obviously more suitable for my usage which they hadn't offered me,so I sent them the info and they offered it going forwards to me. We are proud of what we have achieved and are excited to continue on this journey of growth and success. I was treated with courtesy and my query was dealt with quickly. I'll drop you a Private Message to get more info just in case there's something we can do to help out. on They explained everything in a non-technical way so it was easy to understand. When you are talking and on the move, your phone needs to switch between signal masts, this generally happens smoothly, however, sometimes your call can disconnect. Want High Quality, Transparent, and Affordable Legal Services? Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. AVOID! Find out Im having nothing but problems with my 02 business account from Aerial Direct. Noticed an additional cost on your bill? on So things were out until about mid May. 28-09-2018 (We will provide you these details, please contact us if you want your pin updating.). They push you for a contract and then rack up the price using small print and a nonchalant attitude. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. Essentially, VoIP is making and receiving calls through your broadband/fibre connection. First of all my phone never works and nothing ever loads. On a pro-rata basis, the cost of switching can be calculated. You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. Theres no additional charge for using this service. 04-08-2020 Pamela Green A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. If you switch to another network at least 22 days before your normal billing date that month, youll get your final bill on your normal billing date. Sites such as Facebook, Twitter and Instagram can quickly burn through your data. Yes. Recently, she received another call from Aerial, when she was least expecting it. 06-11-2017 Looked back and found myslef in a 33 month contract and was stunned!!! You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. It might help to check the network and phone settings on your mobile phone to make sure you dont have the divert all calls setting on, however, if the problem continues, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. on The assistant that dealt with my query was very knowledgeable and helpful. 05-10-2017 Person on phone very understanding and helpful, got everything sorted very quickly and offered a way to help with the nuisance calls I keep gettingso relieved. I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out one of our friendly advisors. on 13:15. If you are with Virgin Media you have to contact them directly. 2023 Trustpilot, Inc. All rights reserved. 3 days ago, Anne Tune Every time I have a query/problem they are always ringing to see what they can do to help. Support lines are open between Monday - Friday 08:30 - 17:30, Get the best communication tools for your business. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. 05-10-2017 When it comes to moving your telephony services from your old provider to us, you will be assigned a dedicated project manager who will walk you through everything and take care of the heavy lifting, Your project manager will be able to clarify, however typically it takes around 30 days to move your telephony services to us. he told me previously they would be sending me the call recording anyway (a month later, i have not got anything), now he said there was no need for me to provide id and just a phone bill is fine. Markets Act 2000. Our passion and focus is built around putting the customer at the heart of everything we do. Aerial Direct is an award-winning, UK-based, managed communications expert. Video, TV and films Bolt-ons allow you to apply an add on to your tariff, whether you have run out of data, texts or minutes. We provide our customers with award-winning services. they also said, that as long as i can prove i am not a business customer, all my rights will be the same as for a personal customer regardless of what the contract is called. I'm here on behalf of my daughter. @Makembill These so called trusted partners are disgusting. 23-04-2020 Simply visit the settings on your device and locate the update software button. The customer service assistant was helpful and supportive. 15:30. If youre taking your phone as well as your number to another network, youll need a Network Unlock Code (NUC) to unlock it. For a PAC, text PAC to 65075 Turn your phone off, replace the SIM and restart the phone. I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. Here are a few examples, to give you a rough idea. Check out this handy starter guide! Have a query about your account? The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. To understand what each light means, please refer to your user manual or visit: https://www.draytek.co.uk/support/downloads/vigor-2862, Support lines are open between