$2,199. Prefer a bed in the guest room? I recently bought a couch from CB2. That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. One particular male gentleman, also on his mobile, actually scribbled 'CLOSED' on a piece of paper and held it up for me to read instead of coming near the door or even answering the door at all. Cb2 literally has the worst customer service. Parking is $6 but they can validate your parking here and get $4 taken off. This is mid-February. You get 10 points in rewards per dollar; rewards that give you store credit! Like I said, it was well staffed and pretty easy to get helped there, even for something as silly as using the bathroom. Glasses are too flimsy and the ceramic dishes crack easily as well. They didn't have any on the floor or in stock, but one of the employees did some digging, and they were able to uncover one last stocked rack. There were 2-3 staff standing at the cash register having a conversation as if I wasn't even there. I would post an update if the store was able to make the experience any more positive. The pros: Clean lines and stylish beds and bedroom sets. You must go through the return shipping process with UPS. The manager, Tony, came out and opened the box for us. ;p ***, Went in to buy some pieces for my apartment. I love CB2 as a brand, but the salespeople in this store are rude and unhelpful, especially compared to the lovely and engaged staff at the Berkeley location. This would be an awesome place to get someone a wedding or housewarming gift. What's worse, they took 3 times to deliver another defected panel, which is still bad one. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages She was patient and helpful and it didn't hurt that she has a lovely demeanor. Prices are very affordable when compared with crate and barrel or west elm! $399.00 Final Sale I will never, ever buy anything from these guys again. Brianna at the Berkeley store is a star. Me: 1. The staff is always helpful. Theres no need to settle for a Crate & Barrel sofa for a guest room when you have the option of a Crate & Barrel daybed, sofa chaise, or sofa sleeper too. $304. Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. candles and other home decorating essentials. She did not offer apology or acknowledgement of the situation. Sometimes it says we have one but it's actually for the item that's on display Me: (after I've lost my patience!) Went to check this place out, since I was in the area.An interesting furniture place. 2023 Chairish, Inc. All rights reserved. The copy describing the items was hilarious at times. You rock guys and Huge thanks. I have yet to have to return anything, but so far the purchasing process has been easy, I love the design and I find that items are well made. Visiting from So. The staff is nice and helpful. $799.00 Final Sale Fae Faux Rattan Outdoor Coffee Table $189.97 reg. The staff was friendly and helpful. Door-to-door service doesn't mean saying bye-bye to bargaining, however. Modern Furniture: Affordable Sofas, Chairs, Tables - Apt2B Area Rugs Lighting Accent Pieces Wall Decor Pillows & Throws Resource Library About Us Customer Reviews & Pics FREE Fabric Swatches View Furniture In 3D Sales & Offers Customer Care & FAQs Sofas Sofas All Sofas Made in the USA Sofas Reversible Chaise Sofas Modular Sofas Reclining Sofas Final Sale. they have risen significantly from a few years ago while in NYC. I ordered a dining set and two bookcases at the store. Behind every incredible price you see at Bob's is a story. ***update*** So I decided to call back today 8/31/15 to see if I could get better information. After setting up shop in a converted elevator factory (furnished with that aforementioned crating), the couple quickly gained notorietytheir curation just the right amount of artistry and function. I didn't contact them. Grab a used Crate & Barrel headboard or bed in fabric or wood to give your bedroom a crowning touch. The store is on par with West Elm, with more of an urban edge. The store didn't do gift-wrapping, but when I mentioned this was a gift, the employee did make an effort to package it up in a box for me. It was sold standard in a black and white material that didn't go well with our decor, so we chose a color from the swatches provided. Is your TV still sitting on that coffee table from college? And also the prices were right. Just throw the whole store away! Currently I've had no one reach out to me from the store to inform me that it will take another 2 months before I can have the table. This is one of the best times to be an online furniture and home decor shopper. I'm not holding my breath. The reason I am only giving it 3 stars however is the company has an unusual policy that if you buy something online, even if it is defective, you cannot return it to the store. They have interesting furniture and items inside if you are looking for something different. Privacy. So grateful. The only thing that I question is the prices. When we said thank you and goodbye, she snarled at us. They are the best around the sales times I've noticed, if you want to try and save a little. I bought a really cute nightstand from here a few months ago as I was looking for something cute and reasonable priced and not from IKEA. Crate & Barrel. As soon as you walk in, the sense of orange and green is overwhelming, in a good way of course. Been a longtime customer of Restoration Hardware and Mitchell Gold/Bob Williams but I've bought some Crate and Barrel things in the past, including my everyday plateware. Sorry this is one to cross off list. Find another furniture store, there are plenty of better ones. They also occasionally have floor sample sales, which are totally amazing and awesome. I didn't realize this was a display for looking at and not purchasing. No mess of keys thrown anywhere or hanging. Same response. Even with the editorial edge CB2 offers, prices are aimed at first-time apartment dwellers, making CB2 just about the coolest brand ever. Keep an eye on our coupons page for exclusive deals, or browse clearance furniture to find trendy furniture pieces at a discounted price. Also? Customer service referred me to the store. They have a wonderful selection of modern pieces that are fairly inexpensive. Ordering in store made the situation no easier. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. Prices affordable and nice modern designs. They have a wide selection and the staff is helpful. So annoyed right now! On the hunt for something specific like a used Crate and Barrel couch? I have ordered quite a few furniture and carpet items at CB2 as I am updating my condo. Be prepared to stand around for a while. Now we have a tabletop in our dining room table until we can get the legs. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. The poor quality of CB2's products is not worth the heartache. I'm no expert in their serial and product numbers and don't need to. If you're looking for classic pieces without breaking the bank, it doesn't get much better you can find dining sets and huge sectionals for under $1,000, which nets out to far less than you'd pay with . Besides, I'm not an idiot and am well aware that CB2, along with other stores, markets mass produced items and just labels them with their logo to up the price. $2,599.00 Final Sale Notch Apartment Sofa Clearance $1,189.97 reg. I parked in their lot and went to get coffee across the street quickly before going into the store. I stopped in here to buy another place setting salad bowl. They have fun and unique products. The said they would have it delivered in a few days. Nice store to shop at and friendly staff. I checked out with two things I saw online and if they are out of anything in store they can order it for you online and usually wave the shipping! Don't buy from CB2. Incredibly rude and un helpful after they messed up an order. I love this store and every time I walk in I feel like I want to buy everything. For more information, please visit our We had just bought a Sheepskin rug for our bedroom from Costco a few weeks prior and was looking for smaller ones to fit next to our bedside. I will say that West Elm's furniture is only a step above Ikea and that Anthropology's is very well made and thoughtful. Over the course of the last 3 years I've bought most of the furniture I own through this store and have been pleased every time - in an age when customer service is seemingly nonexistent with most retailers, CB2 has been a stellar example of what a good experience looks like. If you don't know where to start, pull up a chair; begin by selecting the room's seating options, including contemporary sofas, loveseats, sectionals and accent chairs. Walked In June 19th 2017. Turns out the delivery team forgot to bring and install the piece that holds it all together. I love the store. Seriously, don't waste your time ordering from here if you need your piece(s) anytime within a 2 month window from ordering. These come in a wide range of sizes and mostly neutral color options. I would give 0 star if I could. Most of the big pieces remain in the same location! Where I come from that's not welcoming customer Service and i most likely won't return. Overall, this is my favorite furniture store! Not sure what I'm going to do next here. cleans easily and adds storage space cool. Read on to get to know this master brand better. As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. This feels so amateur. After traipsing through Europe on their honeymoon, Gordon and Carole Segal returned to their Chicago home with suitcases full of simple, well-crafted homewares. Williamson, Brett I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. You originally had 15% off when you placed the order. I understand that there are lots of fragile and expensive things in the store, but she is very well behaved and sat in the stroller or held our hand the entire time, so there was no reason for her to make us feel so unwelcome. I'll start out with a positive note. Chartreuse is my favorite color, so naturally I'm biased, but I love that they have bold accents like deep blue, bright red & green. Parking can be an issue at this location, but I've always found at least one spot in the cramped lot. I could not believe it took more than 12 weeks to make a couch so cheap. Last but not least, the sofa which was assembled by their technicians started to shake after within a year use. I don't need staff to bombard me when I walk in a place, but a smile or a hello to acknowledge another human being should be pretty standard in my book. Explore classic silhouettes that Cb2 is known for, including modern slipper sofas, marble tables, and upholstered barrel chairs. We were not greeted when we entered the store, and it took a long time after wandering around to be asked if we needed any help. He sets up delivery for Friday 9/11 and says they will call to confirm on Wednesday 9/9. CB2 also has great sales all the time. My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). The first delivery came even before my scheduled window which totally shocked me since it is usually not that case. Cb2: asks for item through the radio, and surpriseeeee!!! CB2. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. Plenty of nice plateware and friendly faces at Sur La Table and Williams Sonoma no need to return. After being told last week that the bed would be in stock on 7th August, I just got off the phone with them and now it's looking to be in stock "vaguely late August to early September". tldr; Unclear stocking delays bathroom renovation - I needed a mirror for my bathroom renovation and was excited to see that the one I wanted was listed as in stock at this location. And I hope no customer comes across " TOMMY" again. Us too. Piazza 4-Piece Modular White Linen Sectional with Ottoman 127''. In case you're keeping count we are officially at 12 weeks. It just goes to show the attention to detail the staff at CB2 has. But I love that they have a nice place for me to sit while he shops. Although the brand favors minimalist silhouettes, they factor in a subtle element of traditionbe it the wingback-like flare of a sofa, or an armchairs plush-y padding and earthy upholstery fabric. A few months went by and I realized they never credited me the $. Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting. Disaster delivery for just a coffee table. Thanks to Tracy we will definitely be back for any future household purchases. Decorating guides, designer tips, home tours, and more! I have cancelled all of my orders and will not be tempted by the forbidden fruits of CB2.. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Our place has become a CB2 showroom we like their stuff so much. It is now August 8th, after lots of time on the phone with CB2's customer service over the last few weeks I have finally had enough. Save yourself the trip and just ship/return via their website. From the reviews it sounds like I am not the only person who has had an issue with the sales people. I'm gonna go to Room and Board from now on - they actually deliver on time and tell you straight when that will be.. Cb2 is known for sleek, buzz-worthy designs that evoke a sense of downtown cool. If you want similar items. Final Sale. I would normally give this store 4 stars, as the price for some of their items is a bit much. After contacting the store for the missing screw, the only thing they did was asking us to bring one of the screw to the store and to see if any they have in store are similar(I'm likeare you serious? We then whipped out our phones and showed her what their homepage showed. This is definitely a fun store to pop into if you're looking for a modern piece for your home. Won't consider buying in cb2 next time and forever. One continued to stack a display and organize as if I was not looking for assistance. We were then able to find a few more things that have really made our home feel even cozier. I rarely walk into a home store & leave empty handed; not only did I leave empty handed from CB2, I wasn't even interested in anything! As Crate & Barrels resident kids line, Land of Nod provides playful and trendy furniture thats ingeniously designed to transition from babyhood to the tween years and beyond. The only people working were all at the register. Now, I live in the Bay Area and should my bank suspect its fraud, my card just declines the transaction. The manager at the store was probably the most incompetent person. Well 48 hours was a week ago and this couch and lack of follow through with crate and barrel is a major disappointment. I called in February and said they're not sure so they'll call me when it arrives. The wood all matches but the dressers and bed stands had horrible handles. so they told us they have hardware that is interchangeable with all of their products. She doesn't know how to refund/adjust my sale so someone else helps her. I'm a designer and have made many client purchases through the Denver store and the staff has CONSISTENTLY been accommodating, helpful, friendly.. just an overall pleasure to work with and be around. ***Update Number 2*** I have followed through with my end, contacting Crate and Barrel's customer service providing all details, they told me since it was an in store purchase that the store would contact me within 48 hours. Unfriendly employee "Dee" as I went in for a return. At no point did she make eye contact, say "I apologize", nothing. I am completely enamored by their eclectic and modern designs and products. Choose modern furniture with closed storage to keep your stuff out of sight and promote a minimalist aesthetic, or proudly display your favorite knicknacks by opting for cool contemporary furniture with open shelving. Thanks Tricia for responding to my review. This would normally be okay if timing wasn't an issue, but this is extremely burdensome because (1) we already planned to take time out to make sure we would be present on 11/16, and (2) this is being delivered to a condominium where you need to communicate with management. It's August 30 so I called back hoping/PRAYING they had an update and some good news.nothing! There were no other customers in the store during the slow weekday afternoon. If you crave even more print, look for Crate & Barrel vases and Crate & Barrel planters, which often have designs stamped directly into the ceramic. The two Male employees working there were well..snooty. When it comes to textiles, Crate & Barrel is known for its reserved geometric prints and every-color-of-the-rainbow solids. Was told 6-8 weeks for order and delivery. Then they just say there is nothing they can do when your order does not arrive for 2 months. Overall a good place to get ideas for modern design and rooms but I won't be making any purchase in the foreseeable future. So I love the energy and vibrancy of this store and of the Cb2 brand! The (supposedly) cheaper and more urban-oriented version of Crate & Barrel is here, finally! Looked around and finally decided just to purchase my 1 bowl. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. Very modern and affordable compared to a lot of other places on the beach. Now that the store is here in Cherry Creek, I couldn't be happier! Called again. Me out loud: can you please check if you have it in stock? Crate & Barrel rugs are much the same. THE FURNITURE SALE (PRICES AS MARKED) Salon 6-Piece L-Shaped Brown Leather Sectional Sofa. I've never shopped for anything where I've waited as long as you will with CB2. I'm a little bummed out to see the poor reviews of my favorite store CB2. Which mind you wasn't cheap. 2023 Chairish, Inc. All rights reserved. You didn't make any offers to resolve the problem with the very expensive mirror so I'm not convinced that anything will change with customer service @ Berkeley's CB2. Don't waste your time or money. Within minutes of meeting him, he told me: 1. where to find free parking on 4th street 2. how to get a 15% off my purchase at CB2 3. when the big sales are in CB2 He was very informative, super friendly, told me what to expect, and didn't try to push a sale onto me. The table they said we ordered doesn't even exist according to cb2.com. I stopped in today to pick up a bistro table I'd ordered via the website. So spare me the attitude. While a desk and comfortable desk chair are total must-haves, you're the boss of this space; deck it out just how you like with a unique arrangement of filing cabinets and bookcases to keep your papers organized. If it wasn't for my girlfriend I would've cancelled the whole order. I placed this order on June 18. Crate & Barrel. I called to return the hardware and find out our options if they have another place they could recommend for hardware anything? All the more seasoned employees were around and saw that she needed help, and nobody offered to help. It seemed more of a showroom than a store-limited supply of goods. Love the style and quality for the price. The CB2 in Georgetown is located at the beginning of the retail district, near other interior design stores. I actually ended up with another CB2 sofa, because when you find customer service this great, you stick with it. Of course, I tend to shop there during a weekday when I have off and I'm in the neighborhood. The service here is STELLAR, which is part of the reason why my fiance and I keep returning. Meanwhile I have family coming into town for Labor Day and I need my items. 80% of the package was NG. If you're buying furniture for a new home, and need to buy several pieces, and love CB2/Crate and Barrel, I would highly suggest their credit card. The employees here are clearly untrained or just incompetent. If you are buying in cb2, be prepared to tolerate their worst quality and waste a lot of time dealing with the problems. A step above in terms of quality and price from Ikea level brands, or maybe even 2 steps above. One of the employees was looking at a book at checkout when we found him and acted like it was an imposition that we interrupted whatever he was doing so he could help us. He did and was told someone would be in touch within 48 hours. They didn't. This table was the only item in the store that did not resemble furniture in many other mid priced stores. First Ever Warehouse Sale: Up to 60% OffShop Now. So brides stay away until they figure out their issues. I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. Upon opening the two boxes I realize a few of the leg sliders have fallen off in transport. Tre and Hye were both amazing. Selling this discontinued CB2 dining table and 4 Frazier chairs as one chestnut dining room set. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Arrival day comes. The sales reps are awesome!!! I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation. Still waiting for the store manager to call me back. Still, today in the mail, I received $150 gift card from them. They placed it where I wanted and made sure I liked it there before leaving with all the wrapping materials. She was phenomenal but I felt like everyone else at the time were busy and distracted (again a busy Saturday night). One by one, they are taking turns finding themselves in the trashcan. The staff there is very nice when you order something. It was kind of creepy. Many of the items I wanted to purchase were not in stock. I, begrudgingly, called customer service once again. It's in stock, no need to order it!!!! See photos. The furniture hear is lovely, I could see each piece in my home if I had the room for it all! Terrible customer service. $317. They have been nothing but friendly to me and help me figure out what I'm looking for every time I go in there.