As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Home | About | Contact | Copyright | Report Content | Privacy | Cookie Policy | Terms & Conditions | Sitemap. . From BT mobile you need to dial 150. Some models have a button labeled ringtone or something similar that allows you to toggle through available ringtones. Nor will you be able to view the fault report number or any available details about the fault. Theres no need to call. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. To create this article, volunteer authors worked to edit and improve it over time. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Simply report a fault online and youll follow the same steps our repair experts would talk you through if you called us. Run the same tests our experts use We could fix it while you report it Book an engineer when you need one Log in to report a fault Register for My Account Reporting a fault - what happens next Sending or receiving email. Plus track faults, check your service, and more. Improve your internet connection, whether it's slow or you can't connect. Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate). Unplug. Scam Alert! Thomas Duecke, president, global customer service | BT for global business. Go back to: Landline help More options Ask the BT Community Contact us Scam calls If you receive no dial tone, get on the cell phone and call the repair service! Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Please enable it prior to continuing. Well offer the fastest fix with the first available visit youre in control to change it. Rearrange your landline engineer appointment. To manage your account, view your bill or access other BT services, you need to login using your BT ID. Its the fastest way to speak to us exclusively available when you report a broadband fault online. How do I change the dial tone on my landline? It may take a few minutes for the lights to settle. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It may be worth upgrading to BT Halo. You have been temporarily locked out. To create this article, volunteer authors worked to edit and improve it over time. Reporting a Faulty Phone Line 1 Find your last phone bill. Simply report a fault online and you'll follow the same steps our repair experts would talk you through if you called us. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Report a broadband fault online and well give you a Queue Jump repair hotline and PIN if we need you to call. You can also go directly to a search engine and type in "Report a fault" and the telephone company name. BT Broadband help. Unplug the phone or device from the wall jack. Invalid passcode. Help reporting and fixing landline problems online Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. No dial tone issues can be a result of an outlet that is not wired correctly or device malfunction. When things go wrong, it can quickly get you up and running again. Canoe123. You'll run the same tests our experts use. Enter your user name and password to log in. It's a site that collects all the most frequently asked questions and answers, so you don't have to spend hours on searching anywhere else. Opt to call the customer service line on your phone bill using an online calling service or another persons phone in order to report directly that your phone line is fault. Report your problem and we'll identify the cause and quickly find a solution to get you back up and running. Available 24/7, its quicker than calling. If you still have problems, then post back here. Our engineers are working on it and will check the connection between the telephone exchange and your home. When I call someone there is no dial tone? Report a fault with your BT Business phone line, broadband or email. If you're on your computer, you can download WhatsApp for Desktop. Youll run the same tests our experts use. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again. BT outages reported in the last 24 hours. WhatsApp us, The quickest and easiest way to contact us. A dial tone (or proper lighting sequence) will tell you that the phone company is not at fault. Select the fault to see a progress update or any steps you need to take. Please check you entered your username and password correctly and try again. Its quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. Administrator. Level up your tech skills and stay ahead of the curve, Easy-to-follow steps to test and report faulty phone lines. Or if you don't have a secure online account yet, simply create an account. Problems with email. A broadband order. Remember me ) Back Security Help Create one Quick links See all help > Sign up for BT ID > Having problems logging in > By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Mobile costs may vary. Call your mother's service provider and report the problem on her behalf. You have had too many unsuccessful attempts to login. Log in issues. Unplug the short-wired phone plug from the jack in the interface corresponding to your phone line and plug in the phone (or tester). Report connection . Use the search bar or check out our categories. How can I report the faulty landline? Make a call and ensure that you and the person you called are able to hear each other both ways and that the line is clear from static or robotic noise. whatever tests they needed to do. Help and support. BT Customer Support Phones. You've disabled JavaScript on the browser. Always call your local authorities in an emergency. Book the earliest engineer for the fastest fix. Problem with BT Business phone line, broadband, email or a Cloud Voice service? If the problem goes away, repair or replace the phone you just unplugged from the wall jack. While telephone lines do have 48 volts of electricity running through them, its usually not enough to cause a shock, though it may affect a pacemaker. Just click on the icon in the bottom right corner of the screen to get started and select the option for 'others' and then select 'contact us' to get started. Report a fault with your BT Business phone line, broadband or email Problem with BT Business phone line, broadband, email or a Cloud Voice service? What number do I call to report a BT fault? Why is my landline not working but my internet is? Please try after 20 minutes. Go to our email log in page > to log in to your BT Mail inbox. Sometimes we can identify and fix a fault at the same time. There's a problem with my landline or Digital Voice I need help with nuisance/scam calls How can I report damage to BT cables, poles, cabinets or manholes? Whether youre managing orders or bossing bills, its easy to take control. What should I do? There's no need to call. Plus see any engineeringwork planned for your area. 2022 - 2023 Times Mojo - All Rights Reserved Please enable it prior to continuing. Check status Finding your landline number Look on your recent bill Call your mobile from your landline phone to see the number displayed Compensation for loss of service We know you need your broadband and landline to stay connected. Provided you are a BT Retail customer, then ringing 0800 800 151, should enable you to report a fault. Unplug the corded phone and replace the short telephone cord. Find lots of useful FAQs and user guides in our help and support pages online. I cannot connect to Broadband. What can I do? By signing up you are agreeing to receive emails according to our privacy policy. You've disabled cookies on the browser. You've disabled cookies on the browser. Call your service provider, they will walk you through a few steps before sending an engineer to investigate. Report and track your BT problem. Problems and faults Contact Live chat, phone, or email Faults Orders Billing Complaints Close account Quick links Track a fault Set up or cancel call divert Using calling features Ask the BT Business Community Search all help Faults - contact options By WhatsApp Best if you're on your mobile. To track your repair, we just need two bits of information. So you get the same service, and it could save you time too. Fix a problem. See how well the networks working for your BT Business broadband, phone line or Cloud Voice service. Go to our email log in page > to log in to your BT Mail inbox. Look for a website for customer service. Just make sure whoever you are hiring is both competent and certified. Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. When you've logged in, select Faults from the menu at the top of the page. Well give you a fault reference so you can check progress inseconds. I have a problem with my phone line. Please try after 15 minutes. For Contact BT Business need to dial 0800-800-152. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If we need to send an engineer to get things working again, well offer you the earliest available appointment for the fastest possible fix. Fix a problem | BT Help Help and support Landline and Digital Voice Fix a problem What can we help with? But, given a phone number how do you know who the service provider is? Reset, change or get help with your login details. Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? Thanks to all authors for creating a page that has been read 114,434 times. Yes. Make sure you close and tighten the Telephone Network Interface cover. Beginner. Report your current BT faults and track any existing problems with your BT Products here. Message 4 of 27. Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). Enjoy! You may want to get her a mobile phone - you can get a nice senior citizen mobile that is basic, has larger programmable number buttons and a emergency red button. Save time, do more online. Visit the BT Community, where our customers share their expertise and advice. 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