audley travel complaints

We put down our deposit and later paid off our trip totally. We are delighted to hear how well Mat and his team handled everything for you. We had used the company on 4 occasions before and knew we could trust them. We also ensure all reviews are published without moderation. We were unable to proceed with our holiday due to COVID closures and canceled our trip. Their customer service out of Boston was excellent. Regarding Audley, the hotels and most excursions were fine. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. Hayley Ryan was our tour adviser. 9)The next hotel was at the Sea of Galilee. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. Covering all seven continents, let us show you how you can see the world with Audley. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Hi AnantThank you for sharing your kind comments with us. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. We did not come to Audley to add to our stress but unfortunately that is what we got. The world is a big, wide-open place, and making decisions can be difficult. Best wishesAudley Travel. Included numerous tours, I.e. Thank you Isabelle and Audley Travel. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Our trip could not have gone more smoothly! Great trip. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. This was an expensive trip for what I received. I wholeheartedly thank Mat for everything he did for us. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. All the arrangements were super and we look forward to a future trip with Audley. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. Unfortunately, that is not the Audley way. Used Audley Travel for a two-week trip to Hawaii. Here are 8 tips for writing great reviews. Unequivocally remains my default go-to planner! We will be using their Just returned from a 6week tour of Australia and Singapore. Italy Specialist. You could even opt for a thrilling swim with marine iguanas in the Galapagos. It . We finally booked Thailand with Mat and could not have been happier. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Our Audley Travel experience was reflective of quality, integrity and professional service. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. Find out more about our approach to Sustainable Travel. Thank you for your recommendation too, it is much appreciated. He listened carefully to our thoughts and then planned us an excellent trip. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. There are much better people out there. Hi RobertThank you for reaching out and sharing your great feedback with us. The place was Awful. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. In my early 20's I moved from small town USA to small town Germany. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Thank you Mat, thank you Audley. We could not have put this together without Tamatha's knowledge and help. First Holiday with Audley to South America. We were originally booked for *************** and that was changed to the **************. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Great trip. recommended to friends for future bookings, Hi LGWelcome back home! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? This was the first time I have used Audley and I will definitely be booking with them again. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Trustpilot is assessing this review in accordance with our flagging process. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. Any company that has been in this business as long as Audley should not have made this logistical mistake. How to find a good travel agent, Need to file a complaint? Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Our trip could not have gone more smoothly! Best wishesAudley Travel. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isnt right for your needs as a traveler. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. BBB Business Profiles are subject to change at any time. See the review above. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. Best wishesAudley Travel USA. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. We compared costs against other providers and they were competitive. Audley Travel flagged this review for containing harmful or illegal content.Read more. Anyone can write a Trustpilot review. We travelled in comfort, with attentive guides and drivers at every stop. BBB Business Profiles generally cover a three-year reporting period. We finally booked Thailand with Mat and could not have been happier. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more!