clipper card pending passes clipper card pending passes

You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. What's the difference between cash value and BART high-value discount (HVD) tickets? You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. I used the card on the bus and BART last Thursday, but the money is still pending. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. (opens in new window) You can also find answers to commonly-asked questions about the RTC Clipper card in our RTC Card & Accessibility topic. This is just another barrier to transit: an opaque payment system. No notice, even though they have my email? Where can I buy or load value on a Clipper card? All rights reserved. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. When will I be charged for my Auto-Reload value? Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. It's simple, saves you money and you can start anytime of the year. Clipper now offers a program to provide discounts to low-income adults. Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. For more information, please see our Express bus fare is required for any trip that includes express service. When I tag my card, what do the beeps and lights mean? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. What is the maximum amount of cash value I can load on my Clipper card? Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. Clipper says it does not take funds away, even if the card goes unused for years. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Clipper is the all-in-one transit card for the Bay Area. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. Log in to your Clipper account. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Why wasnt I notified this would happen? If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. Please note that you cannot use your phone to unlock bikeshares. Get Clipper on Your Phone Learn More Please have exact change ready when boarding. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket Select Clipper card and follow the instructions to add a card and load value. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. What happens if my transit benefit order will exceed the $300 cash balance limit? WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Can I have more than one card in my Clipper account? For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. *2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. To add a card to your Android phone, open Google Pay and click the + sign. My card/value was blocked due to an expired credit card. Your 31-day pass becomes active the first time you use it to pay a fare. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. Try tagging your card again. Select "Transit card" and "Add Clipper card". After your second tag, the card reader will display a message that your initial tag was refunded. Log in to your Clipper account to add backup payment. 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). an accepted form of identification for a Youth or Senior Clipper card. "A" Pass: Muni (includes Cable Car) + BART within SF, . Can I get a card at an airport? Allrightsreserved. Clipper can also be used to unlock Bay Wheels bike share bikes. And, to get it back, its an hour on hold, and three to five business days.. Lifeline (low income) Passes have special application requirements,learn more about Lifeline here. Apply for your discounted card and save every time you ride. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. Three-day grace periodnot applicable forBART access. *available through the Clipper Day Pass Accumulator feature. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. If its determined that the card has been damaged while under your care, the Balance Restoration Fee will apply. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Just load it with any combination of cash value and discounted passes. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Annual Pass Applicationwith Terms and Conditions. Choose to stay logged in or to log out. A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 Youth and seniors pay their regular fare on Express Buses. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Insert them one at a time. I'd like to plan my visit to the Bay Area in advance. I'm visiting the Bay Area. How does Auto-Reload work with monthly passes? For more information, visit Sales and Service Locations. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Paratransit trips are not included in the Clipper BayPass program. How long do I have to pick up the value before it expires? Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. See the Apple Pay How-To page for more details. All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. You will need to use this new email address the next time you log in to your online account. Need a Youth or Senior Clipper card right away? Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. If you do not hear any beeps or see any lights, your card may be defective or damaged. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Select Clipper card and follow the instructions to add a card and load value. All Access Digital offer for just 99 cents! SmartPass is a deeply-discountedannual calendar-year pass institutions can provide to employees, residents or students. A couple of things have to happen before you can use the value. Was I supposed to activate it somewhere? WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. For all other cards on your phone without HVD, value will be available immediately. Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. Just load your To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Scan this QR code to download the app now. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. This is different in the phone environment. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. I was charged the wrong fare. Copyright 2023Metropolitan Transportation Commission. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Apply for your discount Clipper card and start saving every time you ride! Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. WebRiders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Thats why we say to allow a few extra days if you are picking up your value on a bus. You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. All light rail passengers must have a valid fare before boarding light rail. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Can I get reimbursed? Your session is about to expire due to inactivity. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. On the cable car, the conductor carries a handheld card reader. What happened to my order? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Riders can apply for the program today at clipperstartcard.com. The most you can load online at any one time is $255. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Monthly passes have a three day grace period at the beginning of the following month. Phone: (415) 778-6628 I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. Youth, seniors, riders with disabilities or low incomes all get a break with reduced fares and discounted passes. Select "Transit card" and "Add Clipper card". Each teacher is eligible to receive up to two class passes every school year. If a Clipper card is not used for six months, it can be deactivated. I set up Auto-Reload, but its not showing up in my online account. Scan this QR code to download the app now. Log in to your account to add a Backup Payment method. Can I load value on my mobile phone at a transit agency ticket office? WebClipper Clipper is the Bay Areas all-in-one reloadable transit card and the preferred way to pay AC Transit fares. Scratch-off design allows cardholder to select days of use. You can order a card and value online but note we can only mail cards to domestic addresses. This means we couldnt process your payment for automatic reloading. Key Clipper information translated to Chinese. 2020, Metropolitan Transportation Commission. Choose to stay logged in or to log out. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. See download files info to view Comma Separated Value (CSV) files. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. The card needs to communicate with the servers, so that might be the issue. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. You can use Clipper cards on all Bay Area transit agencies. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Express bus fare is required for any trip that includes express service. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. You will still need to use your plastic Clipper card for this. He started his journalism career as a sports editor in Iowa in 1975. I no longer need to use Clipper. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Or get a card in person. We will send an email to confirm that you have updated information in your account. Your card should arrive within 5 to 10 days. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. Lost or stolen Day Passes or Monthly Passes shall not be replaced. and our Phone. WebClipper cards are dispensed one card per transaction. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. All rights reserved. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. Passengers with a valid Paratransit ID Cardreceive free rides on VTA Local, Express bus service and Light Rail. If you forget to tag off, thats the fare you will pay. WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. A reader in a prior column thought $300 had disappeared from an account. The tag will not register if you place your device or card too low or high on the screen. The RTC Clipper Card brings discounted transit to disabled riders under age 65. However, you will need to register your card as part of the process, if you havent already done so. You can use cash value on all transit systems that accept Clipper. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. The Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. Riders paying with AC Transits mobile payment platform don't need to pre-pay for a Once youve activated your Auto-Reload, youll be able to see it in your account. After we collect payment, we will send you an email confirming this. Youth and seniors can apply for reduced fares and access to discounted passes. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Main Fax Number: (415) 536-9800. There's no need to open an app. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Request a Pass for Cable Cars Here (ages 5-18) Alerts are still available by subscription. Orders must be submitted a minimum of 10 business days prior to the date needed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. (opens in new window). Yes. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. When does the new 31-day pass become active? You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. It works like any other Clipper card. VTA light rail operates on a proof-of-payment system. Credit card charges are processed immediately. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. If you already have a card, you can choose to set up Auto-Reload when you load value online. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Phone. This is separate from confirmation of payment. Help inform how MTC engages Bay Area residents to create a shared vision for the future. Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. WebYour Clipper card will not be returned to you. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. If your card just doesnt work, call Clipper to check your cards status and request a replacement. Bay Area Metro Center You will need to tag your card to a card reader or ticket machine to activate it. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Does the value have to go to zero before the new funds roll over or something like that? Select Clipper card and follow the instructions to add a card and load value. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. This happens automatically, with no disruption in your ability to use Clipper. Your mobile wallet will display purchase options for your selected Clipper card. Otherwise, you will be logged out automatically. If Clipper determines Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Yours is the first email Ive gotten on this issue. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. Key Clipper information translated to Chinese. The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. 375 Beale Street, Suite 800 What if Im having trouble using my Clipper card at a bike share station? Some transit agencies charge fares based on distance or zones. The money is still missing. Limited-use tickets are not available on phones. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18.