Reaching your full potential as a leader isn't about reading the right leadership books or taking the best leadership seminar. People respond well if they are approached in a pleasant way, and it can help create a positive buzz amongst other customers too. Making a customer feel comfortable in your shop is extremely important as this can be what separates you from your competitors. Whether you're here for product recommendations, research or career advice, we're happy you're here! Supporting a remote or home setup could remove further obstacles, such as commuting to and from work and allowing for the comfort, convenience or necessities people have in their own homes. Listening to customers makes them feel valued and appreciated. Strengthening your EI can improve life satisfaction and career success. How to be a good manager: The complete guide - Give A Grad A Go Importantly, how you view your employees defines your leadership style. Mutual respect in the workplace lets all employees know that they are valued for their achievements, abilities and qualities. Communicative is another quality of great leaders, and it should be of teachers. Think! You can also improve your employees quality of customer service by getting them more involved in the business as a whole. This is a BETA experience. What Effect does Equality and Diversity have on Customers - DeltaNet If you want to be approachable, the opportunities that come your way will dramatically increase. First impressions can mean a lot. Whats your first move? Being approachable can improve your relationships and interactions in both social and professional settings. Personal assistance is one of the few advantages that physical shops have over internet shopping so make sure you use it to its maximum potential. The chances are that you, as the business owner, are more conscience of the level of customer service your business provides. Once you get feedback dont fail to take in on-board. If youre feeling the desire to become more adaptable or have been told you need to be more flexible, realize that the above benefits are well within your reach, but they may take a little practice. In fact, responding to a customer question with a question is often the best way to discover the root cause of an issue and provide the ultimate solution. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Happy Professor - WordPress Theme by Kadence WP. Afterwards, you will deal with customers effectively, and how to go above and beyond to meet their needs. There is only one boss. And, would I come back here again or try another competitor instead? 5 Reasons Remote Teams Are More Engaged Than Office Transcendental Meditation: The Solution to Stress Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Relating to your employees on a human level is theonly way to understand them as people and recognise how to lead them effectively. You begin seeing the opportunities and silver linings in difficult situations instead of the burdens and problems. 5. classroom environment so that my students feel comfortable coming to me when they feel overwhelmed (and Im always encouraging them to come to me with questions and concerns). If you can tell yourself that you have the skills and ability to change yourself, even if you cant change the situation, youll find contentment regardless of your circumstances. Though to become a receptionist one needs certain skills and qualities, there are also several advantages of being a receptionist. OR What would happen if you wore a nametag all the time? Curiosity is a natural motivator of human engagement. Someone adaptable is open to new ideas and doesnt need to do things a specific way just because thats how theyve always been done. An interaction between a customer service representative and a customer is a two-way street. about what you do and who you are, they first have to be captivated by the "huh?" Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? One simple trick to cut down on the number of missed appointments with face to face clients is to send a confirmation text message the day before your session. The answer is, yes: All the above and more. Its important to understand how a customer feels and really be able to identify with them. Here are eight reasons why customer service should be an important priority for every company: 1. Customers prefer to work and buy from a company with positive people. Before someone gets to the "aha!" As a business owner, its your job to let your customers and clients know they can reach you on your business line at any time during (and sometimes after) business hours. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); document.getElementById("ak_js_2").setAttribute("value",(new Date()).getTime()); MeloTel offers a softphone Apps for PC, Android and IPhone. Imbibing these qualities and natural instincts into your workplace can greatly affect your work life. 2009 - 2023 MeloTel Business VoIP Service Provider. This will help them respond to questions productively or take feedback well when someone runs into a problem. Leave Your Door Open Be approachable. The opposite is also true. Resilience in the Workplace | Why is it Important? Would people be friendlier? I know this works. In fact, it happens when managers and directors are accessible, approachable and relatable. This will lead to an emotional connection that can last, provide the customer with a positive experience, and motivate them to buy more of the company's products or services. As a leader at any level, approachability matters even more. "There is only one boss. Look people in the eyes. Making a customer feel comfortable in your shop is extremely important as this can be what separates you from your competitors. They have responsibility for health and safety and cleaning relevant to their role within the gym environment. A good personal trainer must be tolerant and understanding to people of all levels and abilities. Changes in the workplace are inevitable. On many occasions, a consumers decision to choose you over a competitor is because he/she was able to easily reach you. So, you need to make sure youre ticking the box in each area, from customer care to customer relations and more. One of the biggest turn offs for customers is feeling as though they are being ignored when they offer sound advice, but it can also make a customer feel very valuable when their ideas are taken on and implemented. Designing a customer service experience that is available to everyone, at any time and regardless of ability or age or location, for that matter is what customer service accessibility is ultimately about. You also need to make your customers feel like any queries or problems they might have are valid and that you can solve them. 4. As well, many dont have access to their business phones when theyre not in the office. These customer service representatives know they can't control a difficult customer's attitude. And how would you want to be treated? How To Be More Approachable (And Look More Friendly) - SocialSelf Personal presentation: How you appear to the customer is very important. It mirrors your belief in a student, whether that student is a small child getting to grips with the alphabet, a secondary school student completing a practical assignment, or a student of further education, looking to make a connection between one theory and another. Aside from an offering that beats your competition, customers, especially in todays saturated market, want the best service at all points of the purchase journey. Note: No amount of pre-made scenarios will help you respond the best to every situation. Embracing positive thinking in this type of work situation can change a person's life for the better. Youll be able to effectively deal with customers, ensure maximum customer satisfaction, understand how to communicate effectively with customers and develop the interpersonal skills required to deal with difficult and irate customers in a positive way. Nobody notices normal and nobody buys boring. Offering a wide array of contact options is key for people to reach you and access your service. It can be difficult to see the red flags when I dont have the opportunity to spend time with them face-to-face, but I try to create a very approachable and supportive online classroom environment so that my students feel comfortable coming to me when they feel overwhelmed (and Im always encouraging them to come to me with questions and concerns). or social media. Therefore, explore all available tools at your disposal to bridge the gap and retain a policy of visible leadership. However, I didnt necessarily like sitting at my, Read More How to Survive Working from Home When It Becomes Too RoutineContinue, On Saturday, my husband and I went to the 2014 Central Florida Veg Fest here in Orlando with some friends, and it was quite the experience. As will effective communication with customers, with the goal of elevating customer care and service. Being approachable, specially at work, is the key to building strong Another essential skill for Cabin Crew is communication skills. Shirley Tan contributed to the writing and research in this article. You'll be better able to handle career transitions. If you do, theyll come back over and over. I currently have no use for a long sighted telescope but thats not to say that I wont be in the future or that I dont know anyone who would be interested. Incredible customer service is what makes your business unique and it's the reason why members remain loyal to your brand. Save my name, email, and website in this browser for the next time I comment. They become just another expected part of life. , I believe Ive gotten pretty good at noticing the warning signs when certain students are overwhelmed by school and/or life by communicating with them via email. But the alternative can mean being left with what-ifs and regrets. Accepting outcomes beyond your control can help you adapt quickly to unforeseen circumstances. They understand where the business needs to be and have an ambitious yet achievableroadmap to make sure theyget there. Next time you are sitting around, think about the energy you are giving off to others. Learn how to get your message across with this AMA Webinar. If you want to gain a competitive edge on fellow job seekers while also securing marketable skills for the future, start practicing adaptability now. On a personal level, being approachable and developing a level of trust with your employee will give you successful Manager skills. Here is how: Contact and service centers are widely facing the same problem: massive staff shortages and high employee turnover. Think about the type of work environment you would like to be around. You cant have a successful business without customers exchanging money for a product or service. Words on a screen can be misinterpreted: offering a more visual alternative is not only friendlier but much more conducive to higher engagement and productivity. Strengthening your EI can improve life satisfaction and career success. Some customers might not be so tech savvy so its also important to allow people to communicate to you in store. Always have a smile on your face, even when talking on the phone to your clients. Whats more, creating bespoke Personal Engagement Plans for senior leaders is a fantastic way to customise your approach and help everyone achieve their potential. C. It involves letting employees know precisely what is expected of them. But when I mentioned to the sales assistant that I probably wasnt going to buy anything I was made to feel like a time waster and unwelcome. Most businesses dont operate 24/7. Adaptability has positive psychological impacts. (G. P. Putnams Sons, 1998), Spencer Johnson asks this all-important question: What would you do if you were not afraid? D. It involves consulting employees for their suggestions before making decisions. 5 Leadership Qualities All Teachers Should Try to Emulate Challenge your brain to come up with innovative solutions to seemingly insurmountable problems. Every personal interaction either adds to or subtracts from the positive perception of your brand. Nurturing adaptability can help you stabilize emotional intelligence (EI) competencies, such as positivity and self-control. Your email address will not be published. Efficiency - UX Magazine This way, youll be a lot more help to them. Unspoken Signals: Common Body Language Mistakes to Avoid in the Workplace, Part of the Job: 7 Skills All Entrepreneurs Must Master, Why Professional Growth Is Critical to a Successful Career: Talking Shop, Broken Pedestals: The Dark Sides of 7 Popular CEOs, Dose of Motivation: 52 Inspirational Quotes About Success by Influential CEOs, Work-Life Balance: How to Set Manageable Boundaries, The Best Employee Scheduling Software of 2023, Business Employee Benefits & Insurance Plans. August 17, 2015, Loyalty Marketing Reach out for support when needed, take a personal day to regroup and let others know its okay to need assistance through transitions. When fewer people struggle to access your service or locate information, fewer people may need help and contact your service center. I know this works. Stonebridge Associated Colleges is a leading distance learning UK provider, delivering long-distance learning courses that can help you meet and exceed the expectations of your customers at every opportunity. It grows brand loyalty. Added to this, the word of mouth implications of great, and awful, customer service are huge. Being approachable, specially at work, is the key to building strong interpersonal relationships with your colleagues. Approachable means capable of being approached; open and accessible to people; easy to meet with and deal with. Crucially, dont simply transmit: effective communications are interactive and collaborative. To accomplish that, you need to understand each individual and not only in terms of their working style and preferences. Be un-competable. Effective and efficient customer service is important because it promotes loyalty, provides accurate information, builds reputation and attracts new customers. It is important for any person involved in customer service to realize their state of mind is what will have the most influence in determining the outcome of their interactions with customers. Being adaptable means being resilient, and resilience will get you far in life. Youre more likely to have a successful relationship with a customer and it helps both you and the customer relax. Customer satisfaction entails so much more than providing high-quality products and services. Being valued and treated respectfully helps to promote a positive work culture in which employees are fulfilled, loyal, engaged and motivated . Accidents happen. 5 Communication Tips to Wow Your Personal Training Clients Keep a bit of extra eye contact. On the flip side, the same research also found that people, on average, told 10-12 of their friends when they received bad customer service. A Simple Smile Could be Key to Your "Approachability". Exceed your customers expectations. Understanding and empathizing with what students are going through, and keeping tabs on them, definitely increases their chances of success in the class when they may otherwise lose hope and mentally check out. Therefore, it's important to keep eye contact with a relaxed face. In short, life is easier and more fun when we are welcoming and approachable. Following the concept of Theory X and Theory Y by social psychologist Douglas McGregor, leaders adopt one of two assumptions about their teams. Often called people skills, they tend to incorporate both your innate personality traits and how you've learned to handle certain social situations. I believe offering an accessible office and work environment could certainly pave the way for some people with disabilities to enter the labor market. Conflict management and resolution skills. Signs of Being Approachable in the Workplace You can even ask your customers directly for feedback to gain insights from the average customer. Why 2023 Gold House A100 List Has Starbucks CEO But No Michelle Yeoh, Parent PowerED: Parents Powering Solutions In Education, Conversations Across Generations: Shawn Dove And Peter Storey, Empowering Young Adults Through Tech With Sandee Kastrul Of i.c. Cloudflare Ray ID: 7c0aac4aee5cd200 Its also important to always be available to offer assistance. If they dont get it, they will simply take their money elsewhere. Being a visible leader is about so much more than simply being seen. Its important to understand a customers needs entirely, so you can make sure youre prioritising the right thing. Only value and substance can do that. Promoting and supporting accessibility in the work environment does not only require investment in technology and processes but also presupposes a real behavior change. Opinions expressed are those of the author. Similarly, in business: The more imitable you are, the less valuable you are. These 10 commandments of exceptional customer service can help you keep your members at your facility and happy to be there: 1. Here are four: 1. Chapter 14 QUIZ Flashcards | Quizlet People buy people first. Consumers are skeptical and require confidence before deciding to buy. Make sure your team knows how to answer customer service questions. They can anticipate changes and dont panic when things dont go according to plan. September 07, 2015, Great customer service encourages loyalty! Remember, rewards dont always need to be financial, as there are plenty of other ways to applaud a job well done many of which foster better long-term engagement and self-worth. Single Number Reach ensures that you are available to your customers no matter where you are. Why It's Important to be Approachable, Available, and Empathetic When Another one of the essential customer service skills is problem-solving, as its important to be willing to help customers come up with a solution to the issues they face. If you are working in a leadership role, being approachable is even more essential. Find out where the rock created the ripple and then go throw some more rocks. The golden rule for every business man is this: Put yourself in your customers place. Orison Swett Marden. Collaboration lessons from the CX World Games, How to use AI to anticipate, advise and improve experiences, AI in the contact centre: pitfalls to avoid. Leaders communicate well with those around them so that everyone knows what is going on and the goals of any . Fidelity Investments). The simple act of picking up your phone when it rings is great for business. This is also known as a positive mental attitude. Being an approachable person comes with its own benefits: people are more likely to feel more at ease around you, be honest with you and speak up when they have a query - three aspects that can go a long way in increasing productivity. Take time to make some small talk - perhaps mention the weather or ask about the other person's family or talk . Remember: "Luck" is a synonym for "working your butt off." As a leader, youre bound to face situations that require you to make quick decisions. By ignoring the needs of a large number of people, organizations may not only make life more difficult for those affected by disabilities but also be missing an opportunity. Be unique. Sure, shtick might get you in the door; but in marketing, that doesn't guarantee you'll stay in the room. An organizations ability to adapt can be considered a competitive advantage. Sign up to our employee engagement newsletter A Smile Could be the Key to Your "Approachability" - Mind Tools Blog I have worn a name tag every day for long enough to be the world's record holdermore than 3,000 days in a row. Its an invitation that tells people, Approach me, introduce yourself. developing and maintaining a broader perspective on career options and opportunities. I registered after 12 Dec 2018. What Makes A Good Personal Trainer? 12 Top Traits (OriGym) Kris Lindahl on Instagram: "Being approachable is SO important in many Do you start each day with the mindset that youre prepared to handle whatever might happen? 4 Reasons Why Being Available To Your Customers Is So Important Awareness (of yourself and others) Caring about other people. With the help of VoIP technology, this is possible whether you are in the office or not! Examples of great loyalty programs and why they were successful. Having a resilient workforce benefits your business in so many ways, not least of all by making people more motivated, capable of dealing with change, and less susceptible to burnout. Something as simple as not picking up your phone is enough to make many customers feel they cant trust you. Speak with our Course Executives on 0121 392 8288, contact us online or click to view our online customer care courses below! Remember: Those who get noticed get remembered; and those who get remembered get business. How can you make SEO work for your small business? Create points of dissonance (PODs). In all honesty, sometimes I never hear from them again, but just as often (even if it takes a few unanswered emails), theyll respond with an explanation of what theyve been going through and its very rewarding to see them persevere through the rest of the semester. Clouded in confusion? Here are a few tips that can help you to manage well and become more approachable at work: 1. As a result, my students tend to be open in their emails, and I do my best to work with them and ease their anxiety when needed (which is very common in a public speaking course). Aim Higher: The importance of being an approachable leader There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Do I qualify? Helps you retain customers If a customer has a good experience with a company, they're more likely to return, and the more loyal customers you have, the more your company can grow to its full potential. Why football coaches should be role models to their players Why being approachable is important for leaders - 5 tips to be an Never forget that you have many competitors out there. How To Be Friendly And Approachable - Get The Friends You Want Being adaptable means not feeling hopeless and helpless in the face of change. This online customer care course content consists of units that cover the customer service environment, principles of business, problems or complaints resolution, customer retention and more. Even trying a new restaurant or taking an impromptu personal day can help renew your creative spirit. But being able to make that all-important first impression can be more difficult than we think. These questions can be answered when youre readily available to speak to your customers, making them more familiar with you. This is a way for individuals to embrace the power associated with positive thinking to achieve success. When you wear a name tag, people know that you want them to be free to engage you in conversation. being helped to identify and achieve career goals. Think of a complaint for what it is, an opportunity to get valuable feedback from your customers. But if youre adaptable, you take adversity in stride, never letting it destroy you. These details have a significant impact on the timescale of their goals. All you have to do is act as if you are wearing a name tag. The Veg Fest had food trucks, juice stands, an aquaponic farm exhibit, organic t-shirts for sale, and, Read More The Central Florida Veg Fest (and Great Public Speakers)Continue, Ive known quite a few people who briefly experienced the joy of getting a job that allowed them to work from home, only to resort back to the office or classroom a short while later out of frustration. 3. Imagine you suddenly lose your job due to a decline in your industry, or your business unexpectedly needs to shut down. Being friendly and polite to all customers is a great way to make people feel welcome as soon as they walk in the door.